Terms and Conditions
Payment must be made in full for a voucher to be sent out.
Our one, two and three hour classes are not suitable for children under the age of 12/Yr7.
Our classes are designed with adults in mind.
The blend of the chocolate is darker than the blend (33% milk blended with 70% dark) we would normally use in a children's party class.
If the child attending a one, two or three hour class is age 12-14 they would need a fully paying adult (over 18) to pay and attend with them.
Children aged 10-12 are welcome if they are part of a group booking of ten plus people. (You are welcome to discuss your blend choice to be milkier when you book a group). If the group is made up of children only, an adult (non paying) must stay in attendance throughout the class.
A deposit can be paid and the balance on the day (no voucher will be issued). Full payment on booking entitles you to vouchers for your group. In the event of not being able to attend a class another person can be sent in your place or you can book another date as long as at least 4 days notice is given. Vouchers are valid for six months. (refunds can be given within 7 days of purchase). In the event of a voucher expiring, either pay £25 to extend its life forever or book a paying friend to come with you. Cancellations made without booking a new date lose deposits. Cancellations with less than seven days notice will incurr the balance to be paid also, unless a new date is arranged.
Your cancellation rights
From the point of payment you have a seven day period to be entitled to a refund. After seven days you are not entitled to a refund (but can either move your booking to a different date if you have booked a workshop) or send someone else in your place .
Our cancellation rights
No shows - there are no refunds for failing to cancel or not attending a booked class. In the event of a balance being owed we will seek to claim reasonable funds from you , taking legal action if necessary.In the event that we need to cancel a class or are unexpectedly closed you are entitled to a full refund or book another class of your own choice within 6 months. In the event of not attending on the day due to unexpected weather or illness you may be charged for costs incurred, you will be notified if this is necessary when you call to explain your non attendance. Otherwise a new class muct be booked within 4 weeks or send someone else in your place.
Please do not arrive early for your class, we do not have any waiting room. The gates will be opened one minute before your class is due to start, no earlier. Please respect that in between classes we are catching up on admin and preparing for your class, this time is extremly valuable.
If you like to be early Congars Cafe, The Congresbury Arms or Cadbury Garden Centre are close by with loos and delicious coffee.
On arrival, parking is free and we just ask that you do not park anywhere near our neighbours, Merrilands gate. Thank you in advance. It is a residentail road so there is plenty of parking within easy walking distance.